Poor Mobile Voice Quality Causes Customer Churn

Mobile voice and coverage problems drive 30% of customer churn.

Mobile users have little tolerance for poor phone service. Blocked calls and dropped calls frustrate them greatly.

Users expect to be able to make real-time voice connections whenever they want. If they can’t, they’re likely to blame the mobile operator.

The perception of poor mobile voice service correlates highly with customer churn. In fact, about 30% of customer churn results from mobile voice and coverage problems, a Nokia study shows.

Now, you can improve mobile voice quality with real-time mobile voice optimization. With the Optulink solution, you can achieve significant improvements automatically, in just minutes.

Learn more about Optulink solutions.